LEGAL
TERMS OF USE
We, Naru Studios Limited, are based in the UK and our terms and conditions are governed by UK legislation. Our privacy policy can be found here which sets out important information about the way we use and store your data. Naru Studios Ltd is a company registered in England and Wales under company number 13180037.
BY USING OUR SITE YOU ACCEPT THESE TERMS
By using our site, you confirm that you accept these terms of use and that you agree to comply with them.
If you do not agree to these terms, you must not use our site.
THERE ARE OTHER TERMS THAT MAY APPLY TO YOU
These terms of use refer to the following additional terms, which also apply to your use of our site:
If you purchase goods from our site, our Terms and Conditions will apply to both the sales and rentals.
WE MAY MAKE CHANGES TO THESE TERMS
We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on the 23rd August 2022.
WE MAY MAKE CHANGES TO OUR SITE
We may update and change our site from time to time to reflect changes to our products, software updates or changes in the law. We will try to give you reasonable notice of any major changes.
WE MAY SUSPEND OR WITHDRAW OUR SITE
Our site is made available free of charge.
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.
YOU MUST KEEP YOUR ACCOUNT DETAILS SAFE
If you choose, or you are provided with, a username, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
We have the right to disable any username or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms of Use.
If you know or suspect that anyone other than you knows your username or password, you must promptly notify us at customercare@narustudios.com
HOW YOU MAY USE MATERIAL ON OUR SITE
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by intellectual property laws and treaties around the world. All such rights are reserved.
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
You must not use or download any part of the content on our site for commercial purposes.
If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
DO NOT REPLY ON INFORMATION ON THIS SITE
The content on our site is provided for general information only.
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.
WE ARE NOT RESPONSIBLE FOR WEBSITES WE LINK TO
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
We have no control over the contents of those sites or resources.
USER-GENERATED CONTENT IS NOT APPROVED BY US
This website may include information and materials uploaded by other users of the site, including reviews. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.
HOW TO COMPLAIN ABOUT CONTENT UPLOADED BY OTHER USERS
If you wish to complain about content uploaded by other users, please contact us on info@narustudios.com.
OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which are set out in our Terms and Conditions.
Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
HOW WE MAY USE YOUR PERSONAL INFORMATION
We will only use your personal information as set out in our Privacy Notice.
WE ARE NOT RESPONSIBLE FOR VIRUSES AND YOU MUST NOT INTRODUCE THEM
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
RULES ABOUT LINKING TO OUR SITE
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our site in any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
We reserve the right to withdraw linking permission without notice.
If you wish to link to or make any use of content on our site other than that set out above, please contact info@narustudios.com.
WHICH COUNTRY'S LAWS APPLY TO ANY DISPUTES?
Please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
OUR TRADEMARKS ARE REGISTERED
"Naru" and "Naru Studios" are [UK and European registered] trade marks of Naru Studios Ltd. You are not permitted to use them without our approval, unless they are part of material you are using as permitted under 'How you may use material on our site.'
TERMS AND CONDITIONS
These terms relate to the way in which we sell and rent our products to you. Please read these terms carefully as they affect your rights. These terms tell you who we are, how we sell our products, the terms on which we rent our products, how you and we may change or end the contract, what to do if there is a problem and other important information. If you have any questions or require further information, please get in touch before placing your order.
We, Naru Studios Ltd, are based in the UK and our terms and conditions are governed by UK legislation. Our privacy policy can be found at here which sets out important information about the way we use and store your data. Naru Studios Ltd is a company registered in England and Wales under company number 13180037.
All references to “us”, “we” or “our” or the Company are references to Naru Studios Ltd. All references to “you” or “your” relate to the you the purchaser or renter.
To contact us, please email info@narustudios.com. Whilst we always prioritise customer queries, we are a small team so please do allow up to 72 hours to receive a response, especially when sending an email over the weekend.
We pride ourselves in providing a high level of customer service and ensuring that you are clear in respect of all of your rights relating to your purchase or rental.
Once you have completed your rental booking, you will be sent a copy of these terms. These terms will apply in full without variation.
Should we need to make any amendments to these terms during the delivery of our services to you, you will be notified as soon as possible by email and provided with as much notice as is available.
It is always our aim that you will be fully satisfied with your purchase or rental product. If you have any questions, we will be happy to assist.
1. OUR RENTAL PRODUCTS AND YOUR OBLIGATIONS
1.1 By placing an order on narustudios.com, to rent one of our products you (the user) are agreeing to the rental terms as set out here including the requirement to take care of our products, return the products in the same condition in which you received them and the liability to pay all fines as they fall due under the terms of this contract.
1.2 Our rental items are for rental only and will at all times remain the absolute property of Naru Studios Ltd.
1.3 When renting a product you accept full responsibility for the safekeeping of the item once the item has been signed for.
1.4 All photographs on our website and social media are for illustrative purposes only. We cannot guarantee that the product you receive will be the exact product which is used in any of our promotional material. Products may vary slightly from their pictures. Although we make every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
1.5 All sizing details are provided in line with those supplied by the product creators.
1.6 On receipt of a product, it is your responsibility to examine it and tell us without delay if it is suffering from any damage, or is in any way short of the description we have supplied. We will make charges for repairs or cleaning, as specified below, unless you tell us before you use the product of any issues present when it was delivered to you.
1.7 You agree that you will not alter or add to the products in any way or clean or attempt to clean the products in any way.
1.8 At all times, you must follow any instructions we provide both for product use and packing and returns and at all times ensure that you care for our products and use them in a proper manner and treat it with the same respect you would apply if you had borrowed it from a close friend.
2. VERIFICATION
2.1 In order to protect our products we will obtain identification documentation in advance of the rental. All verification will be managed by 'Real ID' and kept securely on their system.
3. ACCEPTANCE OF THE RENTAL CONTRACT
3.1 Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
3.2 If we cannot accept your order, we will inform you of this and will not charge you. Reasons which we may not accept your order include, a product being out of stock, unavailable or discontinued or because we are unable to meet a rental date.
3.3 At present, we only rent to the UK. Our website is solely for the promotion of our products in the UK. Unfortunately, at this time we do not accept orders from or deliver to addresses outside the UK.
4. DELIVERY OF THE PRODUCT
4.1 The costs of delivery will be displayed to you on our website. We use DPD to deliver our orders and for the collection for return of products. DPD will deliver to your chose delivery address and you will receive emails from them directly to confirm the timings. Any delivery time or date given by us to you is an estimate only. We cannot guarantee delivery by a specific date. If the item is delivered later than planned, you must still accept delivery of the item and communicate with us in respect of any returns.
4.2 We are not responsible for delivery delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
4.3 If after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts we are unable to contact you or re-arrange delivery or collection we may end the contract.
5. RENTAL PERIOD, LATE FEES AND THE REPLACEMENT FEE
5.1 The rental period shall commence from when you receive a product and shall continue until the items are collected by DPD.
5.2 Where items are not collected by DPD by the designated Rental Return Date then we are entitled to charge additional hire fees to your credit/debit card which you provide to us at the time of making the original rental. Our late fees are:
5.2.1 A fee of £15 per day will be charged until the item is returned. If the item is not returned after 30 days the item will be classed as lost/stolen and you will be charged The Replacement Fee (RRP).
5.2.2 The Replacement Fee (RRP) for each product is itemised in the product description and is the fee which you are required to pay if the item is lost, stolen or damaged beyond repair.
5.2.3 Cleaning Fees are capped at £250 per item and those costs include repair work. If we are required to have an item cleaned or repaired we shall do so via our preferred suppliers and provide you with an itemised invoice of the cost of the work.
5.2.4 Cleaning and Replacement Fees shall be due in full within 30 days following the end of any rental period.
5.2.5 We reserve the right to charge your card for The Replacement Fees as they fall due.
6. RENTAL PERIOD, LATE FEES AND REPLACEMENT FEES
6.1 You are responsible for the product and you are liable for any damage or loss that occurs during the rental period.
6.2 You will not be held responsible for any damage which occurs as general wear and tear. This means:
6.2.1 Natural signs of wear and tear on metal and hardware;
6.2.2 Natural signs of wear and tear on the fabric of the product; or
6.2.3 Simple breakages to a moveable part e.g. a zip, which arises over time
6.3 You must ensure that you protect our products from loss, theft or damage. The following will not be considered general wear and tear to both the inside or the outside of our products:
6.3.1 Rips or tears in materials;
6.3.2 Missing elements to the product;
6.3.3 Substance damage and stains to include make-up, liquid and humidity (stains or marks), dirt, perfume, food, ink and pen (stains or marks).
6.4 If damage occurs, you must not try and repair or clean the product. We will in the first instance try to repair or clean the product. You will be liable for the Cleaning Fees. If cleaning and repair is not possible you will be charged the Replacement Fee (Please see clause 5).
6.5 If the product is stolen, you are required to provide us all relevant information and to assist our insurers as required, including by supplying crime reference numbers and police reports.
7. ACCIDENTAL DAMAGE COVER
7.1 If you have taken out accidental damage cover on your item then you are covered for all repairable damages. Examples include, ripped seams, damage to handles and straps and spills and stains. Accidental damage cover does not cover damages where the product cannot be cleaned or repaired. In these instances customers are liable to pay The Replacement Fee. Damage assessment is at the discretion of the Naru team and will be communicated to you as soon as possible on your return of the product to us.
8. CANCELLATION OF RENTAL ORDER
8.1 If you cancel your rental order up to 14 days in advance of your chosen delivery date you are entitled to receive a full refund. Orders cancelled with less than two weeks’ notice are still liable to pay the rental fee, however the delivery fees will be refunded and you will be allocated rental credit.
8.2 To cancel an order, you must give written notice to: customercare@narustudios.com
8.3 In certain circumstances we may need to cancel an order before it has been dispatched to you. Such circumstances my arise in instances where a product has not been returned/or has been returned damaged by a previous customer.
9. IF THERE IS A PROBLEM WITH THE PRODUCT
9.1 If you have any questions or complaints about the product, please contact us by email at customercare@narustudios.com
10. EXCHANGES
10.1 If you wish to exercise your legal rights to reject products you must post them back to us. We offer an exchange service for all of our rentals. To exchange a product, you must ensure that the product is prepared in the original packaging (which will be sent to you when you receive the product) ready for DPD to collect and label it from the address it was delivered to within 48 hours of receipt.
10.2 Once you have selected the product you would like to exchange your original item for (please ensure it is available for your event date) – please email customercare@narustudios.com and we will ensure your exchange is posted to you at the earliest opportunity. Please note, that we will charge/refund you the difference in costs for two exchanged items and that a delivery fee will apply to your exchanged item.
11. PRICE AND PAYMENT
11.1 The price of the rental will be the price indicated on the order pages when you placed your order. We take reasonable care to ensure that the price of the product advised to you is correct.
11.2 It is always possible that, despite our reasonable efforts, some of the products we rent may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.
11.3 We use 'Shopify Pay' to process our payments and therefore accept almost all major credit and debit cards. You must pay for the products at the point of reservation.
11.4 By using 'Shopify Pay' as a payment method, you authorise 'Shopify Pay' to store your card details in case we need to recharge a card for associated fees, e.g. late fines.
IN ADDITION TO OUR RENTAL SERVICE WE ALSO PROVIDE PRODUCTS FOR YOU TO PURCHASE FROM OUR SITE. AS YOU WILL BE KEEPING THOSE PRODUCTS OUR TERMS FOR PURCHASES ARE SLIGHTLY DIFFERENT TO OUR RENTAL TERMS.
12. OUR CONTRACT WITH YOU FOR PURCHASING PRODUCTS
12.1 How we will accept your order - Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
12.2 If we cannot accept your order - If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, or because we have identified an error in the price or description of the product.
12.3 Your order number - We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
12.4 We only sell to the UK - Our website is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from or deliver to addresses outside the UK.
13. OUR PRODUCTS
13.1 Products may vary slightly from their pictures - The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
13.2 Product packaging may vary - The packaging of the product may vary from that shown in images on our website.
13.3 Materials - Careful consideration is given to the materials used in all our products. Every hide is unique. Tonal variations, marks or scars are natural features of the leather and should not be considered faults. The leathers will show signs of age and the product may change in colour over time and develop into an individual piece that you will be proud to wear for years to come.
14. YOUR RIGHTS TO MAKE CHANGES
14.1 If you wish to cancel your order, you must do so within 24 hours of making the order. Please note that orders cannot be cancelled once they have been dispatched. Please see clause 19 if you have changed your mind about a product.
14.2 Should you wish to change the product you have ordered, please cancel the existing order and place a new order for the product you would like. If you require any assistance please contact us at customercare@narustudios.com
14.3 Please note that we are unable to exchange goods by post. If you would like to change the product you have ordered, please return the product and place a new order.
15. PROVIDING THE PRODUCTS
15.1 Delivery costs - The costs of delivery will be as displayed to you on our website.
15.2 When we will provide the products - All products will be dispatched within 1-2 business days of placing the order. All products will be sent using DPD Next Day Delivery. You will be emailed a link to track your order once it has been dispatched.
15.3 We are not responsible for delays outside our control - If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
15.4 If you are not at home when the product is delivered - If no one is available at your address to take delivery and the products cannot be posted through your letterbox, you can contact DPD to rearrange your delivery.
15.5 If you do not re-arrange delivery - If you do not re-arrange delivery, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract with you.
15.6 Your legal rights if we deliver goods late - You have legal rights if we deliver any goods late. If we miss the delivery deadline for any goods then you may treat the contract as at an end straight away if any of the following apply:
15.6.1 we have refused to deliver the goods;
15.6.2 delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
15.6.3 you told us before we accepted your order that delivery within the delivery deadline was essential.
15.7 Ending the contract for late delivery - If you do choose to treat the contract as at an end for late delivery, you can cancel your order for any of the goods or reject goods that have been delivered. If you wish, you can reject or cancel the order for some of those goods (not all of them), unless splitting them up would significantly reduce their value. After that we will refund any sums you have paid to us for the cancelled goods and their delivery.
15.8 When you become responsible for the goods - A product which is goods will be your responsibility from the time we deliver the product to the address you gave us.
15.9 When you own goods - You own a product which is goods once we have received payment in full.
16. FAULTY GOODS
16.1 If what you have bought is faulty or misdescribed you may have a legal right to end the contract - A product is considered to be faulty if it arrives damaged or where a manufacturing fault has occurred. Items that are damaged due to normal wear and tear are not considered to be faulty. If the product you received is faulty, you have the following options:
16.1.1 Contact us within 14 days of receiving the faulty product, to organise a return of the product. Please note the product must have the original packaging and tag.
16.1.2 Contact us to have the product mended, please note this process may take up to 6 weeks.
16.1.3 Contact us to have the product exchanged at customercare@narustudios.com.
16.2 We will pay for the cost of return of faulty products.
16.3 Please contact customercare@narustudios.com in the event of receiving a faulty product.
17. ENDING THE CONTRACT BECAUSE OF SOMETHING WE HAVE DONE
17.1 If you want to end the contract because of something we have done or have told you we are going to do - If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
17.1.1 we have told you about an upcoming change to the product or these terms which you do not agree to;
17.1.2 we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
17.1.3 there is a risk that supply of the products may be significantly delayed because of events outside our control;
17.1.4 we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons; or
17.1.5 you have a legal right to end the contract because of something we have done wrong (including because we have delivered late (see clause 15.6).
18. RETURNS
18.1 If you have changed your mind about the product. You may be entitled to a full refund. If you have changed your mind, you may contact customercare@narustudios.com within 14 days of receiving your order to request a return.
18.2 Cost of returns - You are not responsible for the cost of any returns but please note that you will be financially responsible for any returns until we have received them. We offer free and paperless returns with DPD Local. Please contact customercare@narustudios.com to find out more information.
18.3 Damaged returns - Any returned items that arrive damaged, worn, soiled, used, marked or altered may be refused and a refund will not be issued. All items must be returned with their original packaging, tags and any additional items such as dust bags and boxes.
18.4 Processing returns - We aim to process returns as soon as possible once we have received your item. It may take us longer to process returns during busy periods.
18.5 You will be notified by email when we have received your returned items and when the refund has been processed. Refunds will be sent to the payment method you used when making the order within 30 days of you sending the return.
18.6 Please note that we are unable to exchange goods by post. If you would like to change the product you have ordered, please return the product and place a new order.
19. HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)
19.1 Tell us you want to end the contract - To end the contract with us, please let us know by doing the following:
Email us at customercare@narustudios.com. Please provide your name, home address, details of the order and, where available, your phone number and email address.
20. PRICE AND PAYMENT
20.1 Where to find the price for the product - The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We use our best efforts to ensure that the price of the product advised to you is correct.
20.2 What happens if we get the price wrong? It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.
20.3 When you must pay and how you must pay - We accept payment through most major payment cards. You must pay for the products when you make the order.
20.4 What to do if you think the price of your order is wrong - If you think the price of your order is wrong please contact us promptly to let us know.
21. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
21.1 We are responsible to you for foreseeable loss and damage caused by us - If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
21.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so - This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care.
22. OTHER IMPORTANT TERMS RELATING TO BOTH RENTAL AND PURCHASE
22.1 This contract provided by these terms is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
22.2 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of breaking this contract, this will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
22.3 These terms are governed by English law and you can bring legal proceedings in respect of the products in English courts.